WARRANTY & RETURNS
All warranty periods indicated are from HadayaUAE.com, unless otherwise noted, and are limited by the manufacturer's warranty policies. Actual manufacturer warranty periods may very depending on product and manufacturer and may be longer than the warranty period covered by HadayaUAE.com. Please refer to the manufacturer's website or product manuals/packaging for more information.
Generally, the manufacturer's limited warranty will only cover the product for manufacturing defects and will not cover any physical damage to the product from misuse, dropping, any damage, etc. In no way does HadayaUAE.com warrant any product for fitness of use or for representations made by the manufacturer.
To receive warranty service on your product, you must contact HadayaUAE.com by phone or email to address the problem. Our technical support team will be registering your complain and providing you a RMA number which will be used for further services.
After receiving an RMA number, you will be required to ship the defective item back to HadayaUAE.com with the RMA number marked or labeled on the package. Also include a copy of your invoice and any email correspondence you have had with our support staff. HadayaUAE.com recommends that appropriate measures are taken to safeguard the product from damage during shipping, as HadayaUAE.com does not warrant a physically damaged product. HadayaUAE.com does not accept packages sent collect or COD. The customer must pay for shipping and provide the necessary information and receipt for reimbursement, if applicable.
HadayaUAE.com will not cover any shipping charges for any products.
For some Manufactures or Brands for watches, we are not accepting any returns. For Perfumes, we are not accepting any returns
If customer will use for picking up and dropping our service for RMA items, he will be charged AED 50/- (Fifty Dirham) for our pickup and drop services.
If the product is determined to be defective and it is covered by our warranty policy, you will be informed and when it will be ready will be shipped out as soon as possible or you have to come to our store to pick up when it will be ready for pick up and you will be informer by e-mail or phone.
For any defective products you will have to wait an estimated 2~6 weeks until HadayaUAE.com gets a replacement or repaired item back from the manufacturer or supplier.
It is recommended that customers deal directly with the manufacturer for all retail products for faster turn around times. Some manufacturers offer direct-swap, cross-ship, or even next-day to-your-door replacement warranty services.
HadayaUAE.com can help facilitate warranty service between you and the manufacturer for retail items, but will not cover any expenses incurred for warranty service. For any products that have a warranty, HadayaUAE.com will not cover shipping charges.
If the product sent to us is not defective, you will be charged for shipping charges.
Refunds will be made through the original mode of payment selected at the time of order generation.
HadayaUAE.com is limited to the service level offered by the manufacturer or supplier, please read your product warranty information carefully before contacting us.
CUSTOMER SATISFACTION (STANDARD RETURN POLICY)
Return for refund within: 3 days
Return for replacement with in: 3 days
Restocking Fee: Yes
This is our Standard Return Policy. Items covered by this policy must be returned within 3 days of the invoice date. Will be applied Restocking Fee from 15%. For more details and policy please visit Customer satisfaction policy.
PROMOTIONAL, DEALS, SALE, DISCOUNT, PERFUMES, AND SELLING WITH SUPER LOW PRICE PRODUCTS STANDARD RETURN POLICY
Return for refund within: no
Return for replacement within: 3 days
Perfumes Return : No
Restocking Fee: Yes
This is our Standard Return Policy for Promotional, Deals, Sale, Discount and Selling With Super Low Price Products. Items covered by this policy must be returned for replacement within 14 days of the invoice date. Will be applied Restocking Fee from 15%. For more details and policy please visit Customer satisfaction policy.
No warranty of any kind would be available on any products that are provided as part of promotional deals, special offers, bundle offers, clearance stock, or noted as free or superlow price.
Hadayauae.com will accept Return or Size Exchange of a product only if the following conditions are met.
1. Return/Size Exchange should be initiated within 3 days of order delivery. Please take note that this is applicable to all products purchased on or after 14th April, 2016.
2. The tags on the product should be intact.
3. The product should be unwashed, unused and in an undamaged condition.
4. The item needs to be returned along with the original packaging.